Oktal Pharma d.o.o.

TELEMARKETING

TELEMARKETING

The telemarketing service is implemented through the Oktal Pharma call centre which includes customer notification processes via email channels or by sending newsletters, distribution of printed leaflets with invoices, direct oral communication during every call made by the pharmacy for the duration of the service period and reporting after implementation. Every element can be customised to suit different needs and requirements of the client.

The Oktal Pharma call centre includes 17 telephone sales agents who communicate with customers from Zagreb and 3 branch offices (Split, Rijeka and Osijek).

Advantages of Oktal Pharma telemarketing:

• Extensive experience in offering new products and managing sales campaigns,
• The offer to the customer is communicated by a “known” telephone sales agent with whom the customer maintains communication on a daily basis,
• Offer is communicated to person responsible for purchasing, 
• Flexibility in creating offers which satisfy clients needs.