COMPANY OVERVIEW
Microsep distributes and supports internationally recognised market-leading brands in Southern Africa.
Our goal here at Microsep is to provide high quality products and innovative solutions to satisfy the needs of our customers. The company’s focus is in the laboratory, industrial and retail market segments, providing systems and solutions to the separations science, water purification, analytical instrumentation, microporous membrane filtration, high precision weighing, metal detection, dimensioning, logistics and retail automation industries.
Our extensive range of products here at Microsep are supplied and serviced via the Johannesburg Head Office and branches in Cape Town, Durban and Port Elizabeth.
QUALITY AND STANDARDS
Microsep achieved ISO 9000 Certification in February 1998.
As an ISO 9001 company, we continually strive to achieve high levels of quality and service standards. Listening to our customers, monitoring and measuring our performance and reviewing our systems, allows us to identify improvement opportunities.
In February 2001, Microsep achieved accreditation to ISO/IEC 17025. We are equipped to provide an accredited on-site calibration of semi-micro balances, balances and scales up to two tons. Accredited mass calibrations are performed according to an approved procedure and all results are recorded for traceability.
CUSTOMER SATISFACTION
Microsep is dedicated to world-class customer service with a commitment to improved delivery times, continuous customer satisfaction and a desire to lead in the markets we serve.
MISSION STATEMENT
- Listen to our customers.
- Work as a team in all we do.
- Evaluate new technologies to continue providing the best technology available in our field to our customers.
- Be profitable.
- Hold individuals responsible for the highest standards of performance.
- Have fun.
OUR GOALS ARE
- To provide our customers with world class products and innovative solutions that fulfil their filtration, high performance liquid chromatographic, weighing, laboratory instrumentation, in-line inspection and water purification needs
- To continually improve our service delivery to our customers by focusing on internal processes and operational efficiencies
- Divisional objectives are aligned with the company’s strategy and are reviewed annually.
- Microsep and Natsep shall ensure that all employees understand and adhere to this policy, become familiar with the management system and implement the policies and procedures in their work.